The mainline volunteer will be the initial point of contact for enquiries coming through the BCWA mainline. The mainline volunteer’s role includes;

- Identifying the service a client requires.

- directing enquiries to the correct department

- taking professionals and client’s contact details and passing them on to the relevant service/person

- signposting callers to other organisations where appropriate

- assisting with general admin duties

- taking the lead on specified research projects relating to the collation of information, resources and service available.

Sessions Run

Monday morning, Monday afternoon, Tuesday morning, Tuesday afternoon, Wednesday morning, Wednesday afternoon, Thursday morning, Thursday afternoon, Friday morning, Friday afternoon